Privacy policy

This policy explains which personal data we collect when you visit kollaeskincare.com or place an order, what we use it for and how you can exercise your rights.

Data controller

Spartan Celestic Group LLC, operator of the KOLLAE store, 262 Chapman Rd, Suite 240, Newark, DE 19702, United States. Contact: contact@kollaeskincare.com.

What we collect

  • Identity and contact data: name, email, phone (optional), shipping and billing addresses.
  • Order data: products purchased, amounts, order history and messages exchanged with our team.
  • Payment data: handled directly by our payment providers. We never store your full card details.
  • Browsing data: IP address, device and browser type, pages visited and data collected through cookies and similar technologies, according to your preferences.

Why we use it and legal basis

  • To process your order (payment, shipping, tracking, customer service, refunds): performance of the contract.
  • To meet our legal obligations (invoicing, accounting, tax): legal obligation.
  • To prevent fraud and keep the store secure: legitimate interest.
  • To send you offers and news by email: your consent, which you can withdraw at any time through the unsubscribe link in every email.
  • To measure and improve the store and our advertising (analytics and marketing cookies): your consent, managed from the cookie banner.

Who we share it with

Only with the providers needed to deliver the service, acting on our instructions: our e-commerce platform (Shopify), payment providers, carriers, customer service and review tools, and advertising and analytics platforms if you have consented. We never sell your personal data.

International transfers

Spartan Celestic Group LLC is based in the United States and some of our providers process data outside the European Economic Area and the United Kingdom. In that case transfers are protected by the safeguards provided by the GDPR and UK GDPR, such as the EU-US Data Privacy Framework or standard contractual clauses.

How long we keep it

Order data is kept for as long as needed to manage your order, then for the periods required by law (for example tax and accounting obligations). Marketing data is kept until you withdraw your consent.

Your rights

You can at any time access, correct, delete or port your data, object to or restrict its processing, and withdraw your consent, by writing to contact@kollaeskincare.com. We answer within one month. You can also lodge a complaint with your local data protection authority (for example the ICO in the United Kingdom or the CNIL in France).

Cookies

We use cookies needed for the store to work and, only with your consent, analytics and marketing cookies. You can accept, refuse or configure them from the cookie banner.

Minors

Our store is not intended for people under 16 and we do not knowingly collect their data.

Changes

We may update this policy to reflect legal or service changes. The version in force is always the one published on this page.